Managing Seabourn’s Pause to Global Cruise Operations
In response to the unpredictable circumstances evolving from the global spread of COVID-19, we have extended the voluntary pause of our global ship operations for an additional 30 days, which includes sailings scheduled to depart through May 14, 2020.
We wanted to take this opportunity to inform you that we are offering your clients a choice of two options for compensation due to this regrettable cancellation.
Option #1 — We would love to welcome your clients back on board a future Seabourn cruise under better circumstances. As an incentive to plan another voyage, they can choose to defer a refund and instead receive a future cruise credit for 125% of the base cruise fare paid, which can be applied toward any future cruise(s) through December 31, 2021. Please note that Seabourn Flight Ease® air, Seabourn pre- or post-cruise hotel packages or transfers, prepaid shore excursions and amenities purchased through Seabourn, and taxes, fees, and port expenses will be refunded to the original method of payment used for the original purchase. The terms and conditions of the Future Cruise Credit appear below.
Option #2 — If your client does not wish to receive the 125% future cruise credit, a 100% refund of all monies paid to Seabourn will be reimbursed to the original form of payment. This includes Seabourn Flight Ease air, Seabourn pre- or post-cruise hotel packages or transfers, prepaid shore excursions and amenities purchased through Seabourn, and taxes, fees, and port expenses.
It is important that your client(s) make their decision promptly. If they do not respond by June 1, 2020, they will be deemed to have elected a 125% future cruise credit as outlined in Option #1 above.
The internet portal for selecting the option your clients prefer is available at https://book2.seabourn.com/cp/.
If any portion of your clients' travel was not booked through Seabourn, other booking and cancellation conditions and policies may apply. Most airlines and other travel-related services such as hotels, transportation, and tours are allowing refunds or waiving change fees due to the COVID-19 pandemic; please work directly with those operators regarding their charges.
SEABOURN COMMISSION PROTECTION
In addition, Seabourn understands and values the role our travel partners play in our success. We will protect your commission on bookings for canceled cruises that were paid in full and for the total amount of the future cruise credits when your clients rebook.
Please note that, due to the unprecedented volume of bookings impacted by cancellations that our team is managing, processing your clients election of Option 1 or 2 and your request for reimbursement may take up to 60 days as our team works through each booking. For more information on Seabourn's voluntary pause of global ship operations, please visit Seabourn's News page.
Should you have any questions, please contact us at
800-929-9595 or 206-626-9191
We are available:
Monday - Friday 6:00am to 5:00pm PDT
Saturday 6:00am - 3:30pm PDT
Sunday 6:00 am - 3:30pm PDT
Again, we extend our most sincere apologies for this cancellation. Please know that we share your disappointment and we truly appreciate your patience and understanding of these exceptional circumstances that were beyond our control. We sincerely hope we have the opportunity to meet and exceed your clients' expectations on board one of our ships in the near future.
Future Cruise Credit (FCC) Terms and Conditions
The value of this credit may be applied to the cruise fare only of a new reservation with Seabourn, and is combinable with any other applicable discount. You may choose any available suite category, credit may not be transferred, refunded, or used as a deposit, nor may it be used for taxes, onboard expenses, or optional programs or services such as flights, shore excursions, pre- and post-cruise packages, or the SeabournShield® program. This credit is attached to your Club number and will automatically be credited toward your cruise fare. We do suggest that you or your travel advisor verify this credit with our Reservations agent at time of booking to confirm that the credit has been applied. This is a clarification regarding the Option 1 Future Cruise Credit ("FCC"). If a guest elects Option 1 and does not use his/her FCC and wants a refund thereafter of the original base cruise fare paid, between June 1, 2020 and December 31, 2021, the guest can request Seabourn Cruises to exchange the FCC for a refund of their base cruise fare paid. Refund will be issued within approximately 60 days from request date. Requests accepted via email to firstname.lastname@example.org. In no situation shall a guest be entitled to a refund greater than the base cruise fare paid. Guests selecting Option 1 and requesting a refund as set forth herein will not be entitled to any other compensation/credit. Guests selecting Option 2 shall not be entitled to any additional refund (other than the initial refund as set forth in Option 2) at any time.
All FCC's expire on December 31, 2021 and are subject to published terms, conditions, and restrictions. Offer and its terms are subject to change.
To the extent a guest does not elect either Option 1 or Option 2 by June 1, 2020 guest will be deemed to have accepted Option 1 (which is a higher value than Option 2). Once Option 1 or 2 is elected (or deemed elected as set forth herein), it shall be deemed accepted, final, and binding.
Offer and its terms are subject to change.
Ships’ registry: Bahamas